Not able to add the New phone number

Status: Open · Asked by Brijesh Dhanani on · 0 views

Brijesh Dhanani — Question ·
I am trying to re-add the number as I changed the device but now I am not able to add the number again in the pabbly. Tried the contact support team Krishn Patel now he is not responding after we purchased the paid plan he is not responding. Earlier, he was available on the call now he now available on the call.
Pabbly Support — Reply ·

Hello Brijesh,

Thanks for reaching out, and apologies for the trouble re-adding your number.

When you can't re-add a number you previously removed, it's usually because the number is still sitting in the Trash. Deleted numbers are first moved to Trash, not permanently removed, so the number isn't fully released until you clear it from there. Please try the following:

1. Log in to your Pabbly Chatflow account.
2. Open the Trash / Deleted items section.
3. Locate the phone number and delete it permanently from the Trash.
4. Wait a few minutes for the system to refresh, then add the number again through the usual onboarding process.

If it still doesn't work, please share a screenshot of the exact error message at support@pabbly.com and the WhatsApp number you're trying to add so we can investigate further.

Regarding phone support: Pabbly handles all support via email/ticketing to ensure every query is properly tracked and resolved, so our team will continue assisting you here.

Thanks & Regards,
Vinay Jain
Customer Support Associate
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