Not able to disconnect Pabbly from Facebook Instant Forms CRM

[TrifectMedia]

One of my cleints wanted to run a leads campaign on Facebook recently. I finish setting up their new campaign and instant form, and as the client requested for lead delivery over Google Sheets, I went to the Instant Forms page to change my CRM setup to the same.

I am shown this (image below):

I clicked on the edit button, and the preview button, both which take me to Meta's article on CRM setup. I followed their instructions to remove CRM, but this connection does not show up in Business Integrations as adviced, given this was connected on Pabbly's website. I then went to the Pabbly website and disconnected and deleted the Facebook Ads integration, and it's been about 3 hours since it reflected in Pabbly's website.

I have also gone ahead and deleted Pabbly Connect's access in Leads Access under Integrations, as seen below:

Meta does not seem to reflect that the connection was ended in the website-side, and is not allowing me to change/edit/remove the CRM setup, as can be seen in the image above.

Please help me out on this, as I am at my wit's end. Thanks.

 

[Preeti Paryani]

Hello @TrifectMedia,

Please refer to the attached video and let us know if it helps in fixing the issue.

Remove Pabbly app from FB.mp4

drive.google.com

 

[TrifectMedia]

Hey Preeti,
Thank you. This worked, cheers.
As a suggestion, I have noticed a lot of users having the same issue. Maybe, you could upload an article or FAQ page talking about how to solve this, so that they wouldn't need to post?

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Raaghav Chapa,
Founder - Trifect Media

 

[ArshilAhmad]

Thank you for your suggestion. Although the title may be slightly different, we do have a video on our YouTube channel that shows how you can remove the Pabbly Connect application from your Facebook account.