Pabbly Chatflow : Send Template Message

[FilioTech]

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https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY0MDYzNTA0M2M1MjY5NTUzNTUxMzci_pc

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi there,
I've added image template to WhatsApp Chatflow, and it's approved, and when I am trying to trigger this message template with
Media URL to the image, (image accessible via the browser hosted on Mailersend) I have error: Invalid media link.
This template is Media link type, approved, I am pasting URL to this image as .jpg and works fine. Any ideas why?
These image URL's worked with Bird (messagebird) system which I recently moved from. No reason why it shouldn't work here, as it's just an public image URL!

Thanks

 

[ArshilAhmad]

Hi @FilioTech,

Could you please share the Workflow URL where you have this concern?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[FilioTech]

Hi there, I updated this chat with the workflow URL. I added test WhatsApp at the final step.

 

[ArshilAhmad]

We created a new template on your behalf in your Pabbly Chatflow account and added a new URL (same image) to your Pabbly Chatflow action step. It appears to have fixed your issue.

PS: We have also added a Python Code step to your workflow that will automatically add an ordinal suffix to your anniversary year number which can then be passed to the message you are attempting to send.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[FilioTech]

Hi Arshil, Thank you for looking into this, & for the additional python workaround
Ok so the image URL is NOT oridinary URL right? how did you get this image URL from? https://scontent.whatsapp.net/XXXX
Where do I create one? I haven't seen any documentation, and also your template doesn't provide / or allow me to upload anything. I checked also directly on WhatsApp Manager on Meta but haven't seen any image URL as well? Can you explain?

 

[FilioTech]

Ignore it, I think I understand how you did it, and how to grab image URL now!
Thanks for your help! Much appreciated.

 

[ArshilAhmad]

Hi Arshil, Thank you for looking into this, & for the additional python workaround
Ok so the image URL is NOT oridinary URL right? how did you get this image URL from? https://scontent.whatsapp.net/XXXX
Where do I create one? I haven't seen any documentation, and also your template doesn't provide / or allow me to upload anything. I checked also directly on WhatsApp Manager on Meta but haven't seen any image URL as well? Can you explain?

Pabbly

connect.pabbly.com

I used the ‘Pabbly Chatflow: Get Template by ID/Name’ action step to fetch the details of the template you originally created, where I found the image URL that I used in your workflow.

Ignore it, I think I understand how you did it, and how to grab image URL now!
Thanks for your help! Much appreciated.

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
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Thank you for your time.
PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support