Pabbly gets webhook data properly from bigin but then will not "find Customer" for Quickbooks Online

[cpap one stop]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzMTA0MzE1MjY5NTUzMTUxMzci_pc

Your Task History ID

IjU3NjUwNTZiMDYzMTA0MzU1MjY0NTUzNzUxMzY1MTYxNTQzNjBmMzki_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hello,

I am trying to create an automation which when a customer is created in Bigin it automatically creates the customer in Quickbooks Online if the customer does not already exist. The steps I have created are as follows:

1. Created a Webhook to so that when the contact is created in Bigin it captures the data via a webhook (This is working properly).
2. next I have created a trigger for quickbooks online to "find customer via email" but this fails to work properly. I have included screenshots and a video (The video is via a link as I couldn't upload it as it says the file size is to large so here is the link https://drive.google.com/file/d/1Owrimga2zowURjoer9ohDfpK4FsPVqG8/view?usp=sharing)
3. once this works what is supposed to happen is there is a "(filter) Pabbly" which checks if the email and first name already exist and if they exist it is not supposed to create anything but if the info does not exist then it creates the new contact in quickbooks online.

However because of the error when Quickbooks is attempting to "find Customer" the automation fails. Can you explore this and tell me where the error is?

 

[ArshilAhmad]

Hi @cpap one stop,

Please log in to your Pabbly Connect and QuickBooks Online accounts in an Incognito tab, then establish a new connection and check if that resolves the issue.

 

[cpap one stop]

It did not make a difference, still not working. I included screenshots of the exact coding in the original post and am also sure the log in link to Quickbooks online is the correct username and password, but incognito mode don’t change anything as it still creates the exact same errors. See the link for the video as well.