Pabbly is passing fake company data to Keap

[emeraldlake]

In creating a workflow to pass from any source to Keap, for some reason, Pabbly insists on passing company data. However, in most instances, I don't work with companies and I have no interest in capturing that information.

Here's a video showing the problem I'm having. https://storyxpress.co/video/lmcit8hgykqye1v0q

How do I get Pabbly to stop requiring company data when updating Keap?

 

[emeraldlake]

Also, here's another issue I'm having with adding a tag to a contact in Keap. https://storyxpress.co/video/lmcjpydqo90nrjae2

Any idea how to resolve this problem? No tag is being applied in Keap as a result of this issue. I tried pulling the email from the first step (the HeySummit trigger), but that yielded the same results.

 

[ArshilAhmad]

Hi @emeraldlake,

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

The Company Name no longer appears to be added to the contact; please confirm the same from your end.

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

Please map the Contact ID instead of the email address and try again.

 

[emeraldlake]

The only reason the company isn't being added to the contact is because I went into Keap and deleted all the companies there. Before that, Pabbly insisted on inserting it.

As for the tagging issue, thank you. Your solution worked.

 

[emeraldlake]

I do still hope for a solution to the company issue. What I've implemented is a workaround, not a problem fix.

 

[ArshilAhmad]

Could you please add a dummy company to your Keap account and then attempt to add a new contact using the 'Create/Update Contact' action event while leaving the Company ID field empty?