Placeholders on thank you page stopped working

[sven-bo]

The placeholders on my custom checkout thank you page suddenly stopped rendering. Nothing changed on my end.

In the checkout settings, I have placeholders like %name% and %emailaddress% set up in the Message Description, see below. These always resolved to the actual customer details after purchase.

Now after checkout, the page just shows the raw placeholder text "%name%" and "%emailaddress%" instead of the actual values, see below:

Seems like something broke on your end. Can you look into this?

Thanks,
Sven

 

[Preeti Paryani]

Hey Sven,

Thanks for reporting the issue.

We have escalated this to our team for further review. Please allow us some time, and we will be back with an update as soon as we have one.

 

[sven-bo]

Thanks!

 

[Preeti Paryani]

We will keep you posted with the updates.

 

[sven-bo]

Any updates on this topic? Thank you!

 

[Preeti Paryani]

Hey @sven-bo,

Currently, we do not have any updates on this. We have followed up with our team. Once we hear back anything, we will get back to you.

 

[Preeti Paryani]

Hey @sven-bo,

This issue has been resolved. Please check the same at your end and let us know if everything is looking fine at your end.

 

[sven-bo]

Yep, looks good to me. Thanks!

 

[Preeti Paryani]

Hey @sven-bo,

Glad to be of help.

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.