Placeholders on thank you page stopped working

[sven-bo]

The placeholders on my custom checkout thank you page suddenly stopped rendering. Nothing changed on my end.

In the checkout settings, I have placeholders like %name% and %emailaddress% set up in the Message Description, see below. These always resolved to the actual customer details after purchase.

Now after checkout, the page just shows the raw placeholder text "%name%" and "%emailaddress%" instead of the actual values, see below:

Seems like something broke on your end. Can you look into this?

Thanks,
Sven

 

[Preeti Paryani]

Hey Sven,

Thanks for reporting the issue.

We have escalated this to our team for further review. Please allow us some time, and we will be back with an update as soon as we have one.

 

[sven-bo]

Thanks!

 

[Preeti Paryani]

We will keep you posted with the updates.