problem with integration with Pabbly Subscription Billing

[rodrigo]

Hello there,

I'm using Pabbly Connect to integrate with Pabbly Subscription Billing Webhook, but I notice that you guys miss a important information.

If we use the Event Type: invoice_create Pabbly Connect receive from Pabbly Subscription webhook all informations, number of plans that user purchase, number of addons purchased, etc.

But we are creating a workflow that monitor Event Type: subscription_activate and this event shows the number of plans that customer purchase but it's missing the number of addons purchased, this informations is not comming in the webhook and we are having lots of problem with this.

Can you guys please help us to fix this?

We need create a license of our software to the customer that purchase a subscription, and license is based on numbers (plans have numbers and addons too) but we can give the license to the user only when event Type is equal to subscription_activate and with this event type there's no way to SUM the total of plan + addons to know the amount of numbers the license of this customer will need.

Thanks,

 

[Kunal]

Hey @rodrigo

Could you please share the workflow name to check the issue? Also could you please record a short video for this issue and share with us?

 

[rodrigo]

Hello @Kunal Valuskar

I also send a email to pabbly team, with all details that you ask for, can you check with your team if you need more details?

Thank you

 

[Kunal]

Okay, we will check the details and we will reply back to you on the ticket.

Thanks
Kunal