Pull info from What's App. Chatflow

[Jamie Webb]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

+447774471355

Email Address

[email protected]

Is there away to access the users Name and Phone Number in Pabbly ChatFlow.

So is someone starts a conversation can Pabbly access that persons Name and Phone Number. Rather than having to ask a question during the flow it makes more sense to just pull it form the chat.

Hope this makes sense

 

[Preeti Paryani]

Hello @Jamie Webb,

Yes, Pabbly ChatFlow automatically captures the user’s phone number and name when they start a conversation on WhatsApp. You can directly use these details in your chatflow without asking the user to enter them again.

Please refer to the attached image for a better understanding of where and how these details are available in the flow.

 

[Jamie Webb]

@Preeti Paryani thank you for your response.

Which Action in the Chat Flow designer do I use in order to get this inforamtion?

 

[Preeti Paryani]

Hello @Jamie Webb,

If you want to use the saved contact details in the flow, you can reference them using $variable names. For example, to use the contact’s name, you can use $Name.

If you face any issues, please feel free to reach out to us.