Razorpay Webhook Event Received but Pabbly Workflow Not Triggered

Hi Pabbly Support Team,

We are facing an intermittent issue with our Razorpay integration in Pabbly Connect. On 30 September 2026, two successful payments were made, but the workflow was triggered for only one.

Issue Details:

• Integration: Razorpay → Pabbly Connect
• Workflow: Payment Confirmation Email
• Event Type: payment.captured
• First Payment: 12:00 PM IST — Workflow triggered successfully.
• Second Payment: 12:12 PM IST — Webhook event is visible in Razorpay logs, but the Pabbly workflow was not triggered.

We verified the webhook activity in Razorpay and confirmed that both events were generated. However, the second event did not result in a workflow execution.

Could you please check your internal logs to confirm whether Pabbly received the second webhook and, if so, why it was not processed?

Please also advise how we can prevent such missed executions in the future.

We can provide the relevant event IDs, payment references and other technical details through a private, secure channel if required.

Looking forward to your assistance.

Regards,
Aman

Hello Aman,

Thank you for reaching out and for the detailed breakdown of the two payments and their webhook events.

To investigate why the second payment.captured event did not result in a workflow execution, could you please share the following so we can trace it accurately at our end:

1. The workflow URL (share link) for the Payment Confirmation Email workflow.
2. The relevant Razorpay event IDs and payment references for both the 12:00 PM and 12:12 PM transactions on 30 September 2026.
3. Any timestamps from the Razorpay webhook logs showing the second event being dispatched successfully.

A couple of things worth verifying on your side in the meantime:

- In Pabbly Connect, open the workflow's Task History and check whether any task was recorded around 12:12 PM IST, even if it did not complete as expected.
- In your Razorpay dashboard under Account & Settings > Webhooks, confirm that only one webhook is configured with the correct Pabbly Connect trigger URL and that payment.captured is the active event. Duplicate or misconfigured webhook entries can affect delivery.

Once we have the workflow URL and the event/payment references, we can cross-check against our records and Task History to confirm whether the second webhook reached Pabbly and why it was not processed, then advise on preventing missed executions going forward.

You can email the details at support@pabbly.com to keep the details private as Forum threads are Public and can be accessed by anyone.