Test Webhook works but real message events are not delivered

Status: Open · Asked by Satfilters Servicio Técnico Tratamiento de Aguas on · 0 views

Satfilters Servicio Técnico Tratamiento de Aguas — Question ·

Hi Pabbly Support,

We have a WhatsApp Business App number connected to Pabbly Chatflow using Coexistence.

The number works correctly in the WhatsApp Business mobile app and incoming messages and SMB Echo messages are visible in the Chatflow Inbox.

However, real webhook events are not being delivered to our webhook endpoint for:

  • New Message Received
  • Message Sent
  • Message Received from WhatsApp Business App (SMB Echo)

The “Test Webhook” function works correctly and our endpoint returns HTTP 200.

We have also synced the WhatsApp number successfully.

Subscribe is disabled in the number menu.
Trying Register returns:
“Register endpoint is not available for SMB businesses.”

Could you please check/re-enable the Coexistence webhook subscription / real-time event delivery for this number?

The issue appears to be upstream because messages are visible in Chatflow Inbox, but the real webhook events are not fired.

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