Removing convenience fees from manually added subscriptions
Status: Answered · Asked by Babs Gray on · 0 views
Hello. I need to create subscriptions for people who pay via check. I add their subscription manually. I want to remove the convenience fee from these subscriptions, but I don't see an option to do so. I also don't see an option to add a coupon so I can remove the fee when I create the subscription. Please advise how I can do this. THanks
Hello there,
Thanks for contacting us.
To remove the Convenience fee from the plan, you need to temporarily deactivate the Convenience fee settings from Settings-> Tax Settings-> Convenience Fee-> Mark as Inactive once you created the subscription manually then you can make it active again.
To create Coupon, you need to go to product section. Under product section, you need to select the particular product then Click the Coupon Tab new Plan Tab and create the Coupon as per the percentage the Convenience fee applies.
Thanks & Regards,
Adeel Akhtar
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