Repeated Actions

[Sistemi Editoriali]

Good morning everyone.
I'm facing a strange situation right now.
I've created a workflow with six actions, the 5th one is a mail send.
In the test phase everything works fine, but when i switch to production and activate the workflow, the 5th action is repeated four times.
The first time with correct output, the other three times with no data.
I don't have any iteration built into the workflow.
How can I solve the problem?

Thanks.

 

[k2trix]

Hey, i had a similar issue because of a "Route" Step as last step.
If you have 4 routes leading to a "send a mail" step , even if the first route filters return true,
2nd 3rd and 4th routes will be tried aswell, an so on.
Conclusion, route is not a SWITCH(a,1;b,2;c,3;d,4) operator, bur works like a IF THEN / IF THEN / IF THEN / IF THEN.
So you have to be carefull to set stronger filters for each route to make sure only one of those routes can return true at the same run.
Sorry for my beginer level as english speaker GL with that

 

[Pabblymember11]

For a better understanding of the Router action step, you can also watch the video lesson below -

 

[Sistemi Editoriali]

Thanks for the reply, but I'm not using the router action.
I'm currently locked out by the two-step verification and can't post the workflow.

 

[Pabblymember11]

I'm currently locked out by the two-step verification and can't post the workflow.

We have replied to your query on your another thread, please check that out.

https://forum.pabbly.com/threads/problem-with-two-step-verification.13137/

 

[Sistemi Editoriali]

This is my flow.
Step 5 is an Office365 integration with the action "Send mail" and the recipient is only one.
Four mails are sent instead of one, the first with correct data and the other three with empty data.
I don't understand why.

 

[Pabblymember11]

To only process the workflow when the text message has content on it and comes from a WhatsApp phone number, we suggest you add the Filter action step after the trigger event.

The first filter will check whether the message content is coming or not and the other one will check for the phone number to see whether it is coming in that response from WhatsApp Cloud API.

 

[Sistemi Editoriali]

@Supreme Thank You very much, this solved the issue.