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Reply to wrong user on Google Reviews

hartamas

Member
Your Task History ID
IjU3NjUwNTY4MDYzZTA0M2Q1MjY5NTUzMTUxM2I1MTYyNTQzNDBmMzci_pc
Please help to check why my workflow respond to the previous user's review? Thanks.
1755047153947.png
 

Preeti Paryani

Well-known member
Staff member
Hello @hartamas,

The issue is occurring because you have selected a specific review from the dropdown. As a result, the workflow will only reply to that particular review each time it runs.

1755061447750.png


To resolve this, please enable the Map option and map the Review Name field dynamically to the review name, as shown in the attached screenshot.

1755061463618.png
 
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