Reply to wrong user on Google Reviews

hartamas

Member
Your Task History ID
IjU3NjUwNTY4MDYzZTA0M2Q1MjY5NTUzMTUxM2I1MTYyNTQzNDBmMzci_pc
Please help to check why my workflow respond to the previous user's review? Thanks.
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Preeti Paryani

Well-known member
Staff member
Hello @hartamas,

The issue is occurring because you have selected a specific review from the dropdown. As a result, the workflow will only reply to that particular review each time it runs.

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To resolve this, please enable the Map option and map the Review Name field dynamically to the review name, as shown in the attached screenshot.

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