Send Customer to Klaviyo list only when a particular product is purchased

[tack]

Hi there,

Please provide guidance on setting up a flow that adds a customer to particular Klaviyo list only when they a certain product.

For example: if customer purchase product A it adds them to Klaviyo list A, if they purchase product B, it adds them to Klaviyo list B.

Thanks.

 

[ArshilAhmad]

Hi @tack,

You can add a Router to your workflow with multiple routes and set the filter conditions based on the product name. In each of these routes, you can add 'Klaviyo V1: Add/Update Subscriber to a List' action steps with different list names. This will allow you to add customers to a particular list according to the product they ordered.

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[Pabblymember11]

Hi @ArshilAhmad thanks for the instructions. Just a bit stuck on the router section where it ask for a Profile ID (required). What do I choose there? in the pulldown it's all different email addresses. Thanks.

Concerning your query about including the profile in the list, please refer to the video lesson at the indicated time for a clearer understanding.

 

[tack]

I get the following response when I sent the test request, what does it mean? The contact goes to Klaviyo as a profile. When I do the second step to add customer to a certain list, it doesn't add. Any ideas? thanks again

 

[Pabblymember11]

Hey @tack

Please ensure that the phone number for the profile you are submitting is in the correct format, as specified in the help text. Additionally, when adding a profile to the list, you should provide the Profile ID rather than the Error ID.