Send message from existing automation

[Biso]

I have an existing chatbot that is linked to my meta developer page(voiceflow and flowbridge), but i want to add a feature to send notification of orders from the chatbot to the business owner with the same number... Can it be done and how can it be done?

 

[Biso]

my current flow is: I send order details as a webhook and then send the company an email. Then I want to send someone a whatsapp too, but finding it difficult to do so.

 

[Pabblymember11]

Hey @Biso

Regarding your concern usecase this notification workflow in Pabbly Connect, you can follow these steps:

Steps to Set Up the Flow:​

1. Trigger: Webhook from Voiceflow
   • In Pabbly Connect, start by creating a new workflow.
   • Set the trigger as "Webhook".
   • Copy the webhook URL provided by Pabbly Connect and paste it in the webhook section of your Voiceflow/Flowbridge setup.
   • This webhook will receive the order details from your chatbot.
     
     
2. Action 1: Send Email
   • Add an action step to send an email.
   • Choose "Gmail" or "SMTP by Pabbly" or any other email service you prefer.
   • Set up the email fields (recipient, subject, body) using the order details received from the webhook
     
     
3. Action 2: Send WhatsApp Notification
   • Add another action step to send the WhatsApp notification.
   • You can use Twilio or WhatsApp Cloud API as the action step for sending the message.
   • For Twilio-
     
   • Choose Twilio in Pabbly and set up your account (you will need Twilio SID, Auth Token, and WhatsApp-enabled Twilio phone number).
   • In the message body, use the data from the webhook to send order details to the business owner’s WhatsApp number.
   • For WhatsApp Cloud API:
     
   • If you use the WhatsApp Cloud API, you’ll need to integrate with Meta’s API within Pabbly by setting up a custom webhook action to call the WhatsApp API. Include the access token and message template parameters.
     
     
4. Test the Workflow
   • Run a test to ensure that once the order details are received by the webhook, an email and WhatsApp message are sent correctly to the business owner.

Kindly give this a try in Pabbly Connect workflow and it perhaps should fulfill your requirement to send both email and WhatsApp notifications from your chatbot.