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Shopify to whatsapp order confirmation


I am doing COD deliveries on Shopify. I need an order confirmation of shopify order to customer whatsapp as like below template. with tow buttons appear on whatsapp "Yes" and "NO" when customer reply my shopify order automaticall confirmed or cancel.

Hello Najeeb,
Please confirm your order #3478:

Order Details:
Product : Product Name (1)
Address : Villa#, Area, City, country
City : ----

COD Amount : Rs. 1199/-

Reply with Yes to confirm your rder

Store Name


Staff member
Hi @sunny2022,

Only the first part of your use case is possible; cancelling or confirming the order through customer reply is not feasible. You can follow the steps provided in the video shared below to understand how to send order notifications to customers on WhatsApp.

Watch this video to understand how you can add buttons to your WhatsApp template.

subin kumar

Yes it can be possible. only when integrating with other platform. I am working for client