SMS being sent to the wrong number

[Steven]

I have a web hook and when he gets triggered we send an SMS to the guest however sending it to the wrong contact number?

 

[Arshita]

Hello @Steven

Kindly provide us the workflow name or the workflow URL in which you are getting the issue so we can check on it and guide you further.

 

[Steven]

15th and 16th it sent an SMS but to the wrong number that is ok the webhook.

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[Arshita]

To resolve the issue you are facing, there are a few steps that I recommend you to follow.

Firstly, make a fresh connection with the Respond.io application and capture a new response from the webhook. After doing this, try to map the fields again.
Please ensure that the contact you want to send a text message to has already been created in the Respond.io application.

It is important that you map the contact ID in the 'Contact ID' field of the "Respond.io: Send Text Message action step", rather than mapping the data ID, which is causing the issue.

To obtain the contact ID for Respond.io: Send Text Message action step, you need to add an additional step in your workflow which is "Respond.io: Get Contact".
This step allows you to search for the contact by their name and retrieve their contact ID. Once you have obtained the contact ID, you can then map it to the appropriate field in your "Respond.io: Send Text Message action step".

By using the Respond.io: Get Contact step, you can ensure that the correct contact ID is being mapped to the 'Contact ID' field in the Respond.io: Send Text Message action step, which will help to resolve any issues you may be facing. This additional step will also make sure that you have the correct contact information and are able to send the text message to the intended recipient.

Please let me know if you are still facing the same issue.

 

[Steven]

Thank you for your swift response. I will try this. However, what happens if I have multiple contacts with the same first name? Can I make this search a little bit more unique?

 

[Arshita]

Sure, you can definitely make the search more unique with the help of using "Router" by Pabbly as the Router step allows you to execute different actions based on the filter conditions you set.

Please refer to the below video tutorial for a better understanding:

 

[Steven]

Wouldn't it make sense to be able to search for contact with contact number? This way there is no confusion?

 

[Arshita]

Kindly elaborate a bit more on the concern which you have mentioned, as we didn't get much on it.

So we can better understand it and guide you further.

 

[Steven]

Because I could have multiple people with the name of "Dave" it would be a more robust solution to search for contact with eg number "07800000000" as there wouldn't be any other contact with that number.

 

[Supreme]

Kindly allow us some time, as the API of Respond.IO integration is getting updated.

Once it is getting updated will then recommend you the same.

 

[Nivesh]

Hey @Steven,

We appreciate your patience.

We want to inform you that we have recently made updates to our integration with Respond.io. We trust that your inquiries will be resolved seamlessly, but in the event that any challenges arise, please do not hesitate to bring them to our attention.

Thanks!
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