Step names not showing!

[andrewstrealtor]

Why do you allow us to rename workflow steps, but then in the history, when trying to trace an issue, and in the error emails, you do not show the name as I have set it and instead show only a generic step name? This makes it IMPOSSIBLE to know what is going on. I can not trace issues when the history shows no names and the emails for errors also show no names. How am I supposed to be able to see what the issue is? It should be simple to show the names as I've set them in the history and in the error emails. Please fix this ASAP.

 

[ArshilAhmad]

Hi @andrewstrealtor,

In Task History, routes do show up with their updated names. Could you please share the Task History ID in which they are not showing up as such?

 

[andrewstrealtor]

No, the names do not always show. Look at these images. I called this filter step "Block if not approved agent" and what appears in the history is "Route". All filter steps show "Route" instead of the name!!! I also included the same example I did earlier showing two filter steps with no names showing "Route" instead of the names I assigned to these steps!

 

[andrewstrealtor]

Task history - IjU3NjMwNTZhMDYzNzA0MzE1MjZkNTUzNzUxMzA1MTY3NTQzNyI_3D_pc​

Or take your pick of any task history. They all don't work properly.

 

[ArshilAhmad]

Thank you for sharing this information. Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[andrewstrealtor]

I'm waiting.

 

[andrewstrealtor]

Any update?

 

[ArshilAhmad]

Our team is currently looking into this issue. Please allow us some more time. We will get back to you with an update soon.

 

[ArshilAhmad]

This issue has been fixed now. The steps in your Task History will now appear with the correct name.