Stripe Failed Payment

[JRF]

What am I doing wrong connecting Stripe failed payments to Pabbly? I'm stuck with step 1 which is capturing the webhook response. It's stuck in "waiting for webhook response" when I set it up according to the instructions.

Images below:
1. I see an "incomplete" payment in Stripe's Transaction tab.
2. When I click the "incomplete" payment I can see that 402 ERR A request to confirm a PaymentIntent failed
3. When I go to Developer's Webhook section there's no log of the failed transaction and it says - No webhook attempts in the past 15 days.
4. Stripe webhook trigger in Pabbly just keeps waiting on the response.

I am following these videos:
Failed Stripe Payment to Google Sheets vid
https://youtu.be/GgnQvXFmAeM?si=3djPrkf49PQMtGsa
https://youtu.be/x9f0_9RbBwI?si=FnQW5HQjO2pjkNAR

I also tried testing it in webhook.site but it's still not fetching the data
https://youtu.be/mnJFZxwhiEQ?si=LUcWlD-5WiO5wKL6

Maybe I am testing it the wrong way? I used our actual landing page and did the test declined payment. The YouTube tutorials used payment links but I can still my failed payment in the transaction so I guess it's okay. How to continue and execute Failed Stripe Payment to Google Sheets? Thanks!!!

 

[Preeti Paryani]

Hello @JRF

Please try to set up the trigger step following this tutorial -

If you still face the same issue please let us know.

 

[JRF]

Thank you @Preeti Paryani! It works. The main issue the first time I tried it was that I didn't create the webhook in TEST MODE inside Stripe. Perhaps the team can also add that in the instructions after choosing Stripe: Payment Failed trigger inside Pabbly Connect.

Just want to add a follow-up on this issue:

1. Will all failed payments even those not in test mode be fetched?
2. How about incomplete and cancelled payments? Are they considered failed payments or do I need to setup a different triggers for those?

Regards,
JR

 

[Preeti Paryani]

Hello @JRF

Thanks for your feedback.

1. No, only the failed payments in test mode will be captured in the trigger as we have set up the webhook in test mode.
2. Only incomplete payments are considered as failed payments. As of now, we do not have a trigger for cancelled payments.

 

[JRF]

Thanks for a quick response @Preeti Paryani


"No, only the failed payments in test mode will be captured in the trigger as we have set up the webhook in test mode." - so do I need to setup a new automation for ACTUAL failed payments not in test mode? How do I capture the webhook response for that?

 

[ArshilAhmad]

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

You need to copy the Webhook URL of this workflow to your live account, select the same webhook event, and paste the Webhook URL there. This will allow a live failed payment to trigger your workflow. Skip to the 9:28 mark in the video.

 

[JRF]

You are a legend @ArshilAhmad I just tried paying with an old and decommissioned credit card so it automatically fails and the automation works! Thanks Pabbly Team for your quick and relevant responses!