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Stripe invoice no amount

COBEAS

Member
Hey,

I want to create an invoice in Stripe with the following workflow:
Webhook received (with customer and product details) -> find customer in Stripe -> create invoice item with price object in Stripe -> create invoice in Stripe

When I do this, everything goes well, I can find the customer ID and create an invoice item and the amount is correct but when I create an invoice in Stripe the amount always says 0
What goes wrong here?

Edit:
Also there are no items on the invoice.
 
Last edited:

ArshilAhmad

Moderator
Staff member
Hi @COBEAS,

You need to use the 'Create an Invoice Item with Price Object' action event, followed by the 'Create an Invoice' action event to generate an invoice.
image (95).png
 

COBEAS

Member
That was exactly the workflow I was using. Right now I am using another way of making my invoices but that still doesn't resolve the issue that occured.
 

ArshilAhmad

Moderator
Staff member
Please try creating the invoice in the manner suggested above. If the issue persists, let me know. Also, share the workflow URL in which you have tried to create the invoice.
 

Arshita

Moderator
Staff member
Hey @kasmimed

Kindly provide us with your email address linked to your Pabbly Connect account.

Also, the workflow name in which you are getting issues?

So we can check on it and guide you further.
 

Arshita

Moderator
Staff member
Hey @mouadj

As I can see from your workflow, you are currently using the "Stripe: Create an Invoice Item" action step.

Instead, I request you to use the "Stripe: Create an Invoice Item with Price Object" action, then create an invoice and check if you are still facing this issue.

1716193201727.png
 

Arshita

Moderator
Staff member
Could you please record a short video explaining the issue after adding the "Stripe: Create an Invoice Item with Price Object" action step?

Specifically, show the process of making a new connection and the result showing 0 in the "Stripe: Create an Invoice Item with Price Object" action step.
This will help me understand the problem better and check it from our end.
 

mouadj

Member
Could you please record a short video explaining the issue after adding the "Stripe: Create an Invoice Item with Price Object" action step?

Specifically, show the process of making a new connection and the result showing 0 in the "Stripe: Create an Invoice Item with Price Object" action step.
This will help me understand the problem better and check it from our end.
Can you check the workflow ?
 

Arshita

Moderator
Staff member
Yes, we have checked your workflow and forwarded your concern to the technical team.

Please allow us some time and I will update you soon.
 

Arshita

Moderator
Staff member
Our team is currently working on it, and we will surely provide you with an update as soon as we hear back from the tech team.

Thank you for your patience and understanding.
 

Arshita

Moderator
Staff member
Hey @mouadj

Could you kindly provide us with the API key for your Stripe application so we can assist you further?

If yes, please send it to us via email at [email protected]. We'll then be able to proceed with checking from our end and offering assistance.

Also, please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next email: "You have my permission to log into my Pabbly Connect account and do the testing from your end, and edit workflow {If required}. Here is the registered email address and API of Stripe for testing"
 
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