Template is firing again once it has already fired in between conversation

[socioshoot]

I have created a pabbly connect setup on google sheet via webshook, now when a new lead comes in, it triggers it to a chatflow with msg type agent to chat. Now once users types it, it starts my ai assistant take over the same as guided, but inbetween conversation it again send that same agent message (created via template) out of no where. SCREENSHOT is attached.

 

[ArshilAhmad]

Hi @socioshoot,

Could you please record a short screen video and elaborate a bit more on the exact issue you're encountering? Also, please share the Workflow URL where you're facing this concern.

 

[socioshoot]

The template message is sent again automatically even when my ai assistant is on, no such trigger happened,not sure why this happened. Check the screen recorder.

The flow is -
1. When a lead comes to my landing page attached to a google sheet (to check inquiries) a whatsapp message template is triggered using api and pabbly connect which is the first message you can see in the recording
2. In between the conversation the first message is sent again which is my approved template, i am not sure why

 

[Preeti Paryani]

Hello @socioshoot,

Could you please share the workflow URL that is triggering the template messages? This will help us review the setup and assist you more effectively.

 

[socioshoot]

here it is - https://connect.pabbly.com/workflow...SDDBbTwsPUwVWJVRNAS0DAAd9WhdTKAFUCToNU1V9Xj8#

 

[ArshilAhmad]

Task History ID - IjU3NjUwNTY4MDYzMDA0MzM1MjZlNTUzZDUxMzA1MTZiNTQzMDBmMzAi_pc

It seems that the 'Send Template Message' step was re-executed automatically, which could have caused you to receive the template message twice.

 

[socioshoot]

so what is the solution?

 

[ArshilAhmad]

You don't need to do anything. The issue won't occur unless the task is re-executed. If you want, you can disable 'Auto Re-Execution' by setting the number of attempts to 0 to ensure that no re-execution attempt is made.