ThriveCart Double History

[SheaOliver]

Hello,

It appears that all the Thrivecart workflows in my account are triggering and running twice.

Here is an example of the double triggered Workflows for https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZkMDYzMTA0MzU1MjZiNTUzMTUxMzci_pc:

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You can see in the history that the tasks are triggering in pairs a few seconds apart. Each of these pairs is only one product purchase in Thrivecart ("Pre-Paid: 10 GOLD Promotion Packages" you can see it here: https://csm.thrivecart.com/code-for-ten-gold-book-promotions/)

Additionally,

When a Thrivecart purchase triggers "Pre-Paid: 10 GOLD Promotion Packages" (https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZkMDYzMTA0MzU1MjZiNTUzMTUxMzci_pc)

from the Product Purchase of "Code for Ten GOLD Book Promotion Packages" in Thrivecart

it is not only running the "Pre-Paid: 10 GOLD Promotion Packages" Workflow twice,

it is also running the "Pre-Paid: 15 GOLD Promotion Packages" Workflow

Here's the task history for ONE purchase of "Code for Ten GOLD Book Promotion Packages" Product in Thrivecart:

IjU3NjAwNTY1MDYzMzA0MzU1MjZiNTUzMDUxMzU1MTY3NTQzMiI_3D_pc
IjU3NjAwNTY1MDYzMzA0MzU1MjZiNTUzMDUxMzU1MTYzNTQzMCI_3D_pc
IjU3NjAwNTY1MDYzMzA0MzU1MjZiNTUzMDUxMzQ1MTY1NTQzNyI_3D_pc

Earlier in the day, "Pre-Paid: 15 GOLD Promotion Packages" was being triggered by purchases of "Code for Ten GOLD Book Promotion Packages" in Thrivecart as well as the one for 15 packages. I reset the "Pre-Paid: 15 GOLD Promotion Packages" workflow, and it only shows that the purchase of 15 Packages but purchasing 10 packages is still triggering it.

Thanks for the help.

Cheers!
Shea

 

[ArshilAhmad]

Hi @SheaOliver,

Please grant me access to your workflow by adding me as a team member. This will allow me to gain a better understanding of your issue.
Once you have added me as a Team Member, do let us know the name of your workflow.
Email: [email protected]
Also, remember to revoke access once your query has been resolved.

Attaching a video for your reference:

 

[SheaOliver]

You are added.

 

[ArshilAhmad]

The issue you are describing occurs when a user clicks on 'Save & Send Request' multiple times, which, in turn, creates multiple webhooks in the application. There are two solutions for this:

1. You have to log in to your ThriveCart account and delete the duplicate webhooks one-by-one.
2. Alternatively, you can disable the workflows in which you are facing the issue and set up a new workflows from scratch (without cloning).