Thrivecart Problem

[alvinpoh]

There's a problem with your Thrivecart -> Product Purchase trigger.

When I try with a Thrivecart product in Test mode, the response is received in Pabbly

When I try with the same Thrivecart product in Live mode, the response is NOT received in Pabbly.

Please help, thanks!

 

[Pabblymember11]

Hey @alvinpoh

Kindly try the Thrivecart trigger event in a new workflow and then try again.

If the issue still persists then do let us know with a short video or a screenshot. Make sure you have captured the webhook response in live mode with real payment.

 

[alvinpoh]

Hi, yes, that's what I tried. I tested it in "Test Mode", and my Thrivecart product is in Test mode, it receives a response.

But when I switched the trigger to "Live Mode" and my Thrivecart product is in Live mode, nothing is received.

 

[Pabblymember11]

But when I switched the trigger to "Live Mode" and my Thrivecart product is in Live mode, nothing is received.

If you change the mode of payment to "Live Mode" then you need to recapture the webhook response by making a live payment.

 

[alvinpoh]

Yes, I did that and there was nothing received

 

[Pabblymember11]

Kindly share the workflow in which you have tried the same.

 

[alvinpoh]

I've tried multiple workflows with multiple Thrivecart products and all have failed (only works with Test mode products). Here's an example: https://connect.pabbly.com/workflow/mapping/IjU3NjMwNTY5MDYzZjA0MzA1MjZhNTUzMiI_3D_pc

 

[Pabblymember11]

Hey @alvinpoh

I've tried multiple workflows with multiple Thrivecart products and all have failed (only works with Test mode products). Here's an example: https://connect.pabbly.com/workflow/mapping/IjU3NjMwNTY5MDYzZjA0MzA1MjZhNTUzMiI_3D_pc

As we can see from your trigger response it seems like you have only captured the test mode payment, not the real-time payment.

So, we request you please capture the webhook response by making a real payment.

 

[alvinpoh]

That's what I'm saying, I switched it to Live. And I switched my Thrivecart product to Live mode. And then I actually make a purchase with my credit card, and nothing happens in Pabbly. Nothing gets received.

 

[Pabblymember11]

Can you please record a short video on how you are capturing the webhook response in your Thrivecart trigger event?