ThriveCart to Systeme.IO - 'Search Contact' not working

[whitebeedigital.com]

Your Task History ID

IjU3NjUwNTZiMDYzNjA0MzQ1MjZmNTUzYzUxMzE1MTYyNTQzNjBmMzgi_pc

Hi, am trying to set up a workflow so that a ThriveCart purchase triggers a contact being created in Systeme.IO. Can't seem to get the 'Search Contact' step to work - I've tried searching using an existing Systeme.IO contact, but am not then receiving the Customer ID from the 'save and send test request' to map into the future steps.

Task history ID linked above. Workflow here: https://connect.pabbly.com/v2/app/w...TAj9fS1ZSVwEGdV1HBztXVFctA04JcgBFX2wAXgIqUjM#

Any ideas? Thanks.

 

[Himesh]

Hi, am trying to set up a workflow so that a ThriveCart purchase triggers a contact being created in Systeme.IO. Can't seem to get the 'Search Contact' step to work - I've tried searching using an existing Systeme.IO contact, but am not then receiving the Customer ID from the 'save and send test request' to map into the future steps.

Task history ID linked above. Workflow here: https://connect.pabbly.com/v2/app/w...TAj9fS1ZSVwEGdV1HBztXVFctA04JcgBFX2wAXgIqUjM#

Any ideas? Thanks.

Try with an email id which is already exists (Static) and hit save and send test request you'll get contact ID. if it doesn't exists it'll give you 0 result. If you are still not able to solve this on your own feel free to DM me and we can do a free zoom call. FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

 

[whitebeedigital.com]

Try with an email id which is already exists (Static) and hit save and send test request you'll get contact ID. if it doesn't exists it'll give you 0 result. If you are still not able to solve this on your own feel free to DM me and we can do a free zoom call. FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

Thanks! What step am I adding the email ID into?

 

[Himesh]

Thanks! What step am I adding the email ID into?

Step 2 Search contact

 

[Preeti Paryani]

Hello @whitebeedigital.com,

It seems there is an issue with the action itself. We have escalated this to our technical team for further review. Please allow us some time, and we will get back to you with updates as soon as we have them.

 

[whitebeedigital.com]

Hello @whitebeedigital.com,

It seems there is an issue with the action itself. We have escalated this to our technical team for further review. Please allow us some time, and we will get back to you with updates as soon as we have them.

Thank you, look forward to hearing back

 

[whitebeedigital.com]

Thank you, look forward to hearing back

Good morning - was there any update on this? Thanks.

 

[Preeti Paryani]

Hello @whitebeedigital.com,

The issue has been resolved. The Search Contact action is now working fine. Please test it at your end and let us know how it goes.

 

[whitebeedigital.com]

Hi @Preeti Paryani I'm still getting the response attached when I test the action. I don't believe this is correct - can you confirm?

 

[ArshilAhmad]

Pabbly

connect.pabbly.com

You were supposed to set all these options to 'False'. We have made some changes to this action step and your router conditions to set up your workflow correctly. Please wait for a product purchase in ThriveCart and then check if it gets added and tagged in Systeme.io.