Ubanle to connect to meta please check

Status: Closed · Asked by Mohit Jalan on · 0 views

Mohit Jalan — Question ·
Couldn't sync the business details. Unsupported get request. Object with ID '606317039241625' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

above error Kindly resolve
Pabbly Support — Reply ·

Hello Mohit,

Thanks for reaching out.

The error you're seeing - "Unsupported get request. Object with ID '606317039241625' does not exist, cannot be loaded due to missing permissions, or does not support this operation" - is a Meta/Facebook permission issue. It usually happens when one or more required permissions weren't fully granted during the Facebook authorization step, or when Meta has revoked/updated the permission tokens for your WhatsApp number.

To fix this, please reconnect your WhatsApp number (do NOT delete the existing number):

1. Go to your Pabbly Chatflow Dashboard and click Add WhatsApp Number.
2. Click WhatsApp Connect.
3. Click Next through the Facebook embedded signup flow, and make sure you grant ALL requested permissions on every screen - do not uncheck any permission toggle.
4. Once reconnected, try the Sync again.
5. At the registration step: if this is a WhatsApp Business App number (previously used in the WhatsApp Business mobile app), click Subscribe instead of Register. For a fresh/Cloud API number, click Register as normal.

Re-connecting this way re-authorizes Meta permissions and preserves all your existing settings and data.

If the error still appears after reconnecting and granting full permissions, please share a fresh screen recording of the exact error along with your Pabbly-registered email, and we'll be glad to investigate further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Pabbly Support — Reply ·

Hello,

Just following up on our previous email to check if you need any further assistance from our end.

Please feel free to let us know if you have any questions or concerns. We’ll be happy to assist you.

Thanks & Regards,
Soumya Tripathi
Customer Support Lead
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello Mohit,

Just a gentle reminder regarding the Meta/WhatsApp sync issue.

Please confirm whether you have reconnected the WhatsApp number as advised and tried the sync again.

If the issue still persists, please share a fresh screen recording of the error so we can check it further from our end.

Thanks & Regards,
Naman Bansod
Customer Support Specialist
🌐 Pabbly.com
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Pabbly Support — Reply ·

Hello!

It seems that the matter has been resolved, as we haven’t received any further queries from you.

If there are any other concerns, please do let us know. We will be happy to assist you.

Thanks & Regards,
Naman Bansod
Customer Support Specialist
🌐 Pabbly.com
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