Uchat + Pabbly Issue with user fields

[Jorge]

Your Task History ID

IjU3NjUwNTZjMDYzNzA0MzQ1MjY5NTUzNDUxMzMi_pc

Since 2 weeks ago the uchat webhook with an specific tag is not returning the "user field" data. This was working one week ago and now the data is not showing. I report this in UChat but I dont know if it is a Pabbly Issue or Uchat issue. Here Im sharing a loom trying to explain the issue more in detail. Thanks

Issue with Pavli and You Shot Automation

Hi, in this video message, I discuss an issue I'm facing with the Pavli and You Shot automation. Specifically, I'm having trouble with a birthday automation flow where I ask for the birthday date and save the response in a user field named "Fecha Kumble." However, recently, the user field is not...

www.loom.com

 

[ArshilAhmad]

Hi @Jorge,

Could you please create a short screen recording of you submitting the form, with the 'Fetcha Cumple' field filled, and its data not showing up in your workflow's Task History?

 

[Jorge]

Hi @Jorge,

Could you please create a short screen recording of you submitting the form, with the 'Fetcha Cumple' field filled, and its data not showing up in your workflow's Task History?

Hi i record a video to show you the error! https://www.loom.com/share/d44c82902ad345eb9c1224a78b54fc76?sid=a6d78b22-498d-4be4-9e28-6793883733c7

 

[ArshilAhmad]

Thank you for sharing the video. Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[ArshilAhmad]

Our team suggests that you try using the 'Search User by Email' action step to retrieve the value associated with the 'Fecha cumple' field.

Also, please note that the 'Specific Tag Added' trigger event activates whenever the particular tag (Opt-in_1) is added to the user, not when all fields are added to that user's field.