Upgraded to unlimited plan and still shows 100k allotted tasks and now the account is paused.

[connectyourhome]

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Title says it all we upgraded to the Unlimited plan earlier this month and today the workflows were paused when we hit 100k. It also shows the last time it was reset is Aug 12 which is another error, that was almost 2 months ago now. Please fix immediately we need our leads flowing.

 

[anushkasahu]

Hello @connectyourhome,

Thanks for bringing this to our attention.

For now, we have reset your task count. Please inform us in advance whenever you want it reset, and we will do it manually until a procedure for automatic reset is introduced.

 

[Himesh]

Title says it all we upgraded to the Unlimited plan earlier this month and today the workflows were paused when we hit 100k. It also shows the last time it was reset is Aug 12 which is another error, that was almost 2 months ago now. Please fix immediately we need our leads flowing.

Hello @connectyourhome , You can use the 'Task Usage Limit Reached' trigger in Pabbly Connect (set to 80%). Once that limit is reached, add a second step to email the Pabbly Connect team, and they’ll reset it.

refer this video:-

FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

 

[QRSmartLabels]

Hello! This info and video were very helpful. Can you please provide the application to use for step 2 that will email the Pabbly team and can you please provide the email I should use to email the Pabbly Connect team?

In the meantime, if someone from Pabbly is reading this can you also reset my account limit since I am on the unlimited plan? Thank you for your help!

David

 

[ArshilAhmad]

Hello! This info and video were very helpful. Can you please provide the application to use for step 2 that will email the Pabbly team and can you please provide the email I should use to email the Pabbly Connect team?

You can use Gmail action step to send emails to [email protected].

In the meantime, if someone from Pabbly is reading this can you also reset my account limit since I am on the unlimited plan? Thank you for your help!

David

As per your request, we have reset the tasks.

You can also do the same from your account settings. The option becomes available once 80% of your tasks are consumed.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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