WA Cloud API: Template Approved But getting Error Message in PABBLY

[zest83]

Template Approved But getting Error Message

(#132005) Translated text too long

Pabbly ERROR: body: Length of the parameters and the template text is 1040, which exceeds the allowed length of 1024
If my length was long, FB would have rejected it first.

Workflow: https://connect.pabbly.com/workflow/mapping/IjkxODY0Ig_3D_3D
Router Name: Excel: 499

 

[Pabbly]

Seems like you have some issue with the message template you're trying to send - https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes

Learn about Message Template Guidelines here - https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/

 

[zest83]

Yes, you are right.. The error is thrown when the template is not approved.

1. My message is 1024 characters.
2. FB has approved my template
3. Pabbly is throwing this error so my template would have not been approved - if it were more than 1024 characters!

So Pabbly has to figure this internally.

I am sure others too will face similar challenges like I am facing right now.

 

[zest83]

I have checked, my template is
987/1040 characters!

 

[Pabbly]

I have checked, my template is
987/1040 characters!

We are getting following error when trying to send messages -


template name (payment_confirm) does not exist in en_US
(#132001) Template name does not exist in the translation