WATI Webhook Not Sending Payment Link After Pickup Point Selection in Pabbly Workflow

[kedupv27]

Hi Pabbly Community,

I am facing an issue with my Pabbly workflow where WATI is not sending the Stripe payment link after a user selects their pickup point on WhatsApp. Here is my setup:

1. Workflow Steps:
   • WATI Webhook (Captures user response from the WhatsApp chatbot for pickup point selection)
   • Stripe Payment Link Creation (Configured and working correctly)
   • Send WhatsApp Message via WATI (To share the payment link)
2. Problem:
   • The Stripe payment link is being generated successfully (verified in Stripe and Pabbly logs).
   • However, WATI is not sending the payment link to the user after the pickup point is selected.
   • The chatbot directly moves to the final message without showing the payment link.
3. Checks Done:
   • Pabbly task history shows the payment link is created and passed to the WATI webhook.
   • WATI Webhook URL is correctly added in the chatbot flow.
   • Pabbly history shows the message is being sent, but it never reaches WhatsApp.
4. Question:
   • Is there anything specific I should select in the “WhatsApp Number” or “Message Text” fields in Pabbly?
   • Should I be using a specific variable from the WATI webhook for the number (like waId or MessageContact)?
   • Do I need to create a pre-approved WATI template for the payment link message?

I have attached screenshots of my workflow and WATI chatbot flow.

Any help or insights from the community would be greatly appreciated!

Thanks,
Kedar

 

[ArshilAhmad]

Hi @kedupv27,

Could you please share the Workflow URL where you have this concern?

 

[kedupv27]

Hi @kedupv27,

Could you please share the Workflow URL where you have this concern?

Hi Arshi Ahmad, thanks for your reply. Here is the workflow url https://connect.pabbly.com/workflow...cUTEAFAQABFIFdlNKCBpUVwd9A04HfFcGATJaBFN7UjM#

 

[ArshilAhmad]

Are you able to send the message when you click the "Save & Send Test Request" button in the WATI action step?

If not, please try using the "Send Template Message" action event instead.

Please watch the video below to learn how to set up WATI as your action application and send template messages.