Webhook and Mailchimp integration

[Bomeline]

Hi

I have a question today: I have a webhook between a third party app - Pabbly webhook to Mailchimp. Pabbly imports the contacts from the third party app into Mailchimp. It has been working great, but since a coouple of days, not all contacts have been imported into Mailchimp.
We haven't made any changes and it's like some contacts are skipped, because more recent contacts have been imported.
Could it be due because of my plan near its limit? They were still 900 tasks available though, and I have upgraded my plan.
What else could it be?

Thank you for your help
Best wishes

 

[Preeti Paryani]

Hello @Bomeline

It looks like the workflow in question is "bsport - Mailchimp - Member Create", with the trigger step being Webhook by Pabbly. Please note that webhook responses are determined by the source system, and all received responses are logged in the task history.

To verify the data being sent, we recommend using Webhook.site, a tool for inspecting webhook payloads. You can follow this tutorial video to learn how to use it effectively.

Feel free to reach out if you need further help!

 

[Bomeline]

Hi Preeti,
Thanks for your quick feedback, I followed the tutorial and the response is this : {"status":"success","message":"Response Accepted"} even though the member is not in Mailchimp. The workflow seems to be working fine, I just don't know why some members did sync in Mailchimp.

 

[Preeti Paryani]

Hello @Bomeline

Can you please provide us with the task histories for which the members didn't get created in Mailchimp, so we can better understand the issue?

 

[Bomeline]

For example on 20.11.2024 I registered 3 new members. I also see 3 members create tasks in Pabbly, but I only see 2 members in Mailchimp...
1. Task History ID - IjU3NjUwNTZjMDYzNTA0MzU1MjY4NTUzMzUxMzc1MTZhNTQzMDBmMzUi_pc
2. Task History ID - IjU3NjUwNTZjMDYzNDA0M2Q1MjY4NTUzMTUxM2E1MTY2NTQzNzBmMzki_pc
3. Task History ID - IjU3NjUwNTZjMDYzNDA0M2Q1MjZjNTUzMzUxMzA1MTZiNTQzMjBmMzIi_pc

 

[Preeti Paryani]

Hello @Bomeline

I can not find any task history for the third task history ID, please check and confirm if it the correct ID.

3. Task History ID - IjU3NjUwNTZjMDYzNDA0M2Q1MjZjNTUzMzUxMzA1MTZiNTQzMjBmMzIi_pc

 

[Bomeline]

Task History ID -

IjU3NjUwNTZjMDYzNDA0M2Q1MjZjNTUzMzUxMzA1MTZiNTQzMjBmMzIi_pc​

But that member is in Mailchimp, it's the second one that didn't land in Mailchimp. I have reexecuted the task manually and it worked. How can this happen?

 

[Preeti Paryani]

Hello @Bomeline

It seems that you have deleted a step from your workflow, please confirm if you have mapped any details from that step to the Mailchimp step. However, for a detailed explanation refer to this video - https://www.loom.com/share/e7d5475f477a42b58605ccc49fe637d2?sid=e5d9f512-2e10-4bd4-a014-1f9f0ff79253.

 

[Bomeline]

Hi Preeti,
I think that might be the error: the birthday extra step. I've decided to remove it because it was only creating errors. I think the issue might be resolved. Thank you

Best wishes

 

[Preeti Paryani]

Hello @Bomeline

Thanks for the confirmation, please let us know if you face any further issues.