What if a trigger has surpassed the delay time?

[shahidul islam pranto]

Well, I have set up an automation where participants will get multiple WhatsApp reminders before a webinar if he/she registers.

The reminder times are:
1. 16 hours
2. 3 hours
3. 1 hour
4. 15 minutes before the webinar.

So, there are 4 reminders and therefore, according to your tutorial, there should be an 'add/subtract time' and 'delay' block to run this automation. I want to put these 4 reminders in one workflow. If a participant registers for the webinar 2 days before the event, he/she will get all four of those reminders.

So, the question is, what if a participant registers 30 minutes before the webinar? Will the participant get the '15 minute' reminder? And what about the reminder that is supposed to remind the participant about the webinar? I am afraid that the workflow will not run.

Please explain to me what will happen in this workflow.

 

[Pabblymember11]

Hey @shahidul islam pranto

In any case, if you missed the time which you mentioned in the Delay Until action step, it will not work further.

So, the question is, what if a participant registers 30 minutes before the webinar? Will the participant get the '15 minute' reminder?

Depending on the trigger event, if it is a polling-based webhook trigger it might send the message in 15 mins since the pooling-based trigger has a time of min 10 mins to get the data from the application.

And if the trigger event is an instant type then it would be sending a message to remind before 15 mins.

 

[shahidul islam pranto]

My email is: [email protected]
The workflow is Webinar #1.

In this workflow, there are several delays.

If a contact is added 30 min ago, will he get rest of the WhatsApp messages?

 

[Pabblymember11]

If a contact is added 30 min ago, will he get rest of the WhatsApp messages?

It will process the task which is upcoming in the schedule only and has the time of future.