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WhatsApp API issue

mvabhi

Member
Hi,

I have configured the Whatsapp API but not seeing any messages delivered to Whatsapps. Please help

Pabbly Connect Settings

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Whatsapp API Settings

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when I click on review issue, i see only the below screen, nothing mentioned or no option to take any action


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Pabblymember11

Guest
Hey @mvabhi

Kindly use the "WhatsApp Cloud API: Send Template Message" action step rather than the "WhatsApp Cloud API: Send Text Message" action step, it is because the end-user has not initiated the conversation with your WhatsApp. In such cases, you must use the "Send Template Message" action. This applies until the user starts a conversation with your WhatsApp.

 

ArshilAhmad

Moderator
Staff member
Hi @mvabhi,

When creating a template with parameters, it is necessary to fill all of them; otherwise, the API will throw an error stating, 'Number of parameters does not match the expected number of params'.

Please make sure that you enter/map some data in the Body Field 2.
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Pabblymember11

Guest
In the "WhatsApp Cloud API" action step the template field is required. If you leave the template field empty, your messages may not be delivered. Whereas we can see that in automation you have missed passing the "From" and "To"field from your WhatsApp Cloud API.


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mvabhi

Member
@Supreme Thank you very much for your reply, i have the fields 'from' & 'to' update but still not received message on WhatsApp.

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Logs / History

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Pabblymember11

Guest
Regarding your concern, you need to pass the publicly accessible jpg file URL which can be sent through the WhatsApp Cloud API action step.

Please refer to the following video lesson once on how you can send the direct URL of Google Drive.

 
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Pabblymember11

Guest
Hey @mvabhi

You can only send the image in the media URL format. Else if you want to convert the link into file extension format then you can make use of the Imgur action step.

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