Whatsapp API with 360 Dialog incoming msg + Pabbly send is possible?

[Andrea Roma]

Hallo?
I need to send whatsapp messages from Salesforce via Pabbly and I also need an inbox to easily read incoming messages to be able to have a normal chat conversation whit customers so I chose 360Dialog but I red this Advice after first number provisioning:

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Your WhatsApp API account with 360dialog now includes a free inbox integration with our partner get.chat.
get.chat is a software that enables you to connect your WhatsApp API account to multiple users and multiple applications (CRM, address book, ticketing system) simultaneously.
Attention: If you choose to activate the inbox, you'll not be able to create an API key to integrate to your own application.
<--

Does it mean I have to choose between an easy inbox without Pabbly automation or Pabbly automation with incoming messages on a spreadsheet or simila that for me is a crazy solution that in real life does not allow to be in touch with customer like Whatsapp reason is.

Did somebody find a solution to have both easy reading and replying with CRM + Pabbly integration?

Thanks.
Andrea

 

[Pabbly]

Hallo?
I need to send whatsapp messages from Salesforce via Pabbly and I also need an inbox to easily read incoming messages to be able to have a normal chat conversation whit customers so I chose 360Dialog but I red this Advice after first number provisioning:

-->
Your WhatsApp API account with 360dialog now includes a free inbox integration with our partner get.chat.
get.chat is a software that enables you to connect your WhatsApp API account to multiple users and multiple applications (CRM, address book, ticketing system) simultaneously.
Attention: If you choose to activate the inbox, you'll not be able to create an API key to integrate to your own application.
<--

Does it mean I have to choose between an easy inbox without Pabbly automation or Pabbly automation with incoming messages on a spreadsheet or simila that for me is a crazy solution that in real life does not allow to be in touch with customer like Whatsapp reason is.

Did somebody find a solution to have both easy reading and replying with CRM + Pabbly integration?

Thanks.
Andrea

Hey @Andrea Roma!

We are actually not aware of this. Seems like they have recently introduced this policy.

If they are blocking the usage of WhatsApp API with third party applications, that is something weird. You can contact their support team once and have a clarification on the same.

 

[Andrea Roma]

I sow Get.Chat can be used with Zapier so you can

Hey @Andrea Roma!

We are actually not aware of this. Seems like they have recently introduced this policy.

If they are blocking the usage of WhatsApp API with third party applications, that is something weird. You can contact their support team once and have a clarification on the same.

I sow Get.Chat can be used with Zapier so you can integrate them too I think.