Whatsapp clould api can't deliver message to ios 14+ user

[ManMak]

I use the google sheet to send whatsapp message to customer through the whatsapp cloud api. The message seem to be sent and delivered to the android users and some version of Apple ios users. But, for later ios version e.g 14.5. The message status only return sent but no delivery respond. Is this the pabbly connect not compatible to the later ios version?

 

[Pabblymember11]

Hey @ManMak

We would recommend you contact the WhatsApp Cloud API team regarding the same. Perhaps they might help you with the situation.

 

[ManMak]

How to contact the WhatsApp cloud api team?

 

[Pabblymember11]

How to contact the WhatsApp cloud api team?

You can check on their website or can refer to the following link.

Cloud API - Documentation - Meta for Developers

developers.facebook.com

 

[Emmanuel]

I use the google sheet to send whatsapp message to customer through the whatsapp cloud api. The message seem to be sent and delivered to the android users and some version of Apple ios users. But, for later ios version e.g 14.5. The message status only return sent but no delivery respond. Is this the pabbly connect not compatible to the later ios version?

From where can you track if the message is been delivered or not

 

[Pabbly13]

Hey @Emmanuel !

You can check on the workflow histroy to see if the messages were delivered or not.

Hope, this works for you.