WhatsApp Template Quick Replies

[dan90]

Hi there,

I am using an automation to confirm payment using pabbly connect which then uses the whatsapp api to try and keep the flow consistent for the customer. So after payment is confirmed it seems to them its all part of the same chat.
I have gotten it to work but then it leaves the customer stuck with no follow up messages from the chatflow.
So I decided to use quick replies and then program in keywords to direct the customer after a sale.
However, they aren't working.

One of the quick replies is "Main Menu". When clicked it does nothing but when you manually reply to the message "Main Menu" it works.
Is there a way to get this to work?
I have tried the 5 options and none of them work but they work when I manually type the message out.

 

[Preeti Paryani]

Hello @dan90,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[dan90]

Its the chatflow not registering the template message quick replies that is the issue not the connect workflow but I will send over what I have been working on.

Pabbly

connect.pabbly.com

When I click "Main Menu" quick reply I hoped the chatflow would trigger the "Welcome" chatflow but it doesn't do anything.
When I type "Main Menu" it will work.

 

[Preeti Paryani]

Hello @dan90,

Thank you for the information. Could you please let us know in which inbox chat you tested the welcome flow? Additionally, kindly share the name of the template that was sent, as shown in the attached image. This will help us investigate the issue more effectively.

We look forward to your response.

 

[dan90]

I was using booking_paid6 template.
I used a chat with myself and I marked the chat for you with a message.

 

[Preeti Paryani]

Hello @dan90,

Please allow us some time to investigate the issue and we will get back to you with the updates as we have some.

 

[dan90]

Thanks Preeti! Speak soon

 

[Preeti Paryani]

Hello @dan90,

Upon checking, we noticed that the workflow where you encountered the issue appears to have been deleted. However, we tried replicating the scenario on our end, and it worked without any errors.

We kindly request you to create a sample workflow and share a screen recording demonstrating the issue. This will help us understand the problem more clearly and assist you more effectively.

 

[dany]

Hello @Preeti Paryani Being out of the discussion but I wanted to know if I can have a contact to be able to have private assistance for the creation of a chatbot flow.....

 

[ArshilAhmad]

Hello @Preeti Paryani Being out of the discussion but I wanted to know if I can have a contact to be able to have private assistance for the creation of a chatbot flow.....

Here is a list of experts you can contact and hire to set up and manage your Pabbly Chatflow flow:

Pabbly Connect Experts and Consultants

If you are a Pabbly Connect expert and can help other customers in building their workflows. Feel free to add your details below. You can mention following details: 1. Your Name: 2. Your Company Name: 3. Contact Email/Any Appointment Scheduling Link: 4. Any expertise area that you want to...

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