Whatsup to MS Teams

[Amrut]

Hi
I planned following communication environment. Please go through it and please guide me where Pabbly connect plays the role? And suggest if there is any compatible tool needed.

In pursuit of an optimal integration of WhatsApp with MS Teams, considering specific guidelines and existing infrastructure:
We have a company mobile number registered under the company's WhatsApp Business API account. Presently, ten distinct WhatsApp Business accounts are designated for each team/group within the Sales and Marketing department. To facilitate customer messages efficiently, our aim is to centralize records and enable customers to engage with different teams based on products, eliminating the need for keyword-based routing. Each team member will have an allocated dedicated WhatsApp number. The proposed solution involves routing customer messages through the WhatsApp Business API and ensuring receipt at the same business number. Additionally, the integration will allow the marketing team to interact with MS Teams through specific WhatsApp business accounts.

 

[Pabblymember11]

Hey @Amrut

You can refer to the following video lesson on how you can process the workflow with WhatsApp to the MS Team.

Kindly watch the first part of the video on how you can get the WhatsApp message in automation.

And watch this video lesson's last part to pass the data to the MS Team channel accordingly.

Please give it a try and let us know if you get stuck at any step.