Wishlist Member auto cancellation after payment failure with Stripe

[Alvionna]

Hello,

How can I cancel a membership if payment failed through Stripe?
I want to cancel the membership after 7 days if they have not renewed their membership with in those 7 days.
Thank you
Alvionna

 

[Arshita]

Hello @Alvionnaon

Based on the information provided, it is confirmed that canceling a membership is possible if the payment fails through Stripe. To implement this in your workflow, you will need to add a Router as an action step with the filter condition of renewed within 7 days and not renewed within 7 days.

Furthermore, if you require canceling the membership after 7 days if the user has not renewed their membership, then it is recommended to add a delay module in your workflow. This delay module will be responsible for canceling the membership after 7 days of non-payment.

Let me know if you have any further questions!

 

[Alvionna]

Thank you for the info. Do you have any steps tutorial? As a text also it is fine.

 

[Arshita]

Certainly, we have a video tutorial available for Router and Delay action steps, however, it may not cover the specific use case that you are asking for.
Please refer to the following video tutorial for a better understanding:

Router:

Delay:

(Watch the first part of the video)

 

[Alvionna]

I created it now, can you look into it, If it is correct or not?

 

[Arshita]

Hey @Alvionna

To ensure that your workflow is functioning properly after implementing the above steps, kindly attempt to capture the data again on your end. Please notify me if you face any issues during this process.