woocommerce to whatsapp

[Izzi]

Your Task History ID

IjU3NjEwNTY1MDYzMjA0MzQ1MjZiNTUzNjUxMzE1MTY1NTQzNiI_3D_pc

I have a question, currently I'm testing sending order confirmation from Woocommerce to the customer's WhatsApp number using the WhatsApp Cloud API, but the message doesn't come through even though when sending the test request the message status is received. Can you help me?

 

[ArshilAhmad]

Hi @Izzi,

Could you please try creating a dummy order using a different number and check whether the message is being sent or not?

 

[Izzi]

yes sure, that is dummy order and the message is not accepted.

 

[Izzi]

here is history id when i using different number as a dummy order: IjU3NjEwNTY1MDYzMjA0MzQ1MjZiNTUzNjUxMzE1MTY1NTQzNiI_3D_pc

 

[ArshilAhmad]

Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[ArshilAhmad]

I had a discussion with the technical team regarding your concern, and they have informed me that since we are getting the correct response from the WhatsApp Cloud API, the action step is working correctly on our end. We suggest you get in touch with Meta's support team to understand why messages are not being delivered.