workflow is not triggering on any new google review

[revusoda]

Hello,
We have set up multiple locations using Google Business App for a specific workflow and, with your assistance, adjusted the trigger interval to 10 minutes.

However, the workflow is not triggering when reviews are posted for some of the added locations. Please investigate and provide a solution.

We observed the review of below locations are not triggering the workflow:

Big Barrel
Big Bites Vijayanagar
Tansi Hoodi
Uru
Veena Stores
Cave & Dine
White Garden
Tansi Ramagondanahalli
Tansi Seegehalli
Khanna Hyundai - Panki
Kaapi Katte rr nagar
Kun united Gachibowli

The workflow is: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMzA0M2M1MjZkNTUzMzUxMzAi_pc

 

[Deleted member 15445]

Hey @revusoda

Please provide us with some locations and their respective reviews so that we can investigate more effectively and offer you a suitable solution.

Waiting for your response.

 

[liamsmith12]

thank you for the information

 

[revusoda]

Hello,
We have a workflow with google business profile app with multi locations configured. It is not triggering even there are many new reviews added. This issue is occuring from last 2 days.

workflow id: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMzA0M2M1MjZkNTUzMzUxMzAi_pc


Regards,
Rod

 

[revusoda]

Hey @revusoda

Please provide us with some locations and their respective reviews so that we can investigate more effectively and offer you a suitable solution.

Waiting for your response.

uru brewpark - Google Search

This one of the businessed we have configured.

 

[Deleted member 15445]

Hello,
We have a workflow with google business profile app with multi locations configured. It is not triggering even there are many new reviews added. This issue is occuring from last 2 days.

workflow id: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMzA0M2M1MjZkNTUzMzUxMzAi_pc


Regards,
Rod

Hey @revusoda

It appears that your workflow was turned off. You will need to turn on your workflow to automatically capture the response.

 

[revusoda]

The workflow you referred to is incorrect, as we are not using it.
The correct workflow is: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMzA0M2M1MjZkNTUzMzUxMzAi_pc.

Could you please check and resolve this issue at the earliest?

Thanks

 

[Pabblymember11]

The workflow you referred to is incorrect, as we are not using it.
The correct workflow is: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMzA0M2M1MjZkNTUzMzUxMzAi_pc.

We've reviewed your workflow and noticed that you haven't selected your business location, URU Brewpar. This omission is why you're not receiving the latest response in your workflow. Please select the correct business location to resolve this issue.

 

[revusoda]

Hello we have selected the URU Brewpar it was not disabled. Please find the screenshot for your reference.
Even for other business locations the reviews are not getting posted. Please look in to this issue and come back at the earlist.

 

[Deleted member 15445]

Hey @revusoda

It appears that the workflow you mentioned, is properly capturing the reviews from your location URU Brewpark. Kindly refer to the images below.

Let us know if you face any further issues.