Workflow suddenly failing and sending duplicate emails, with no changes made to the steps / workflow
Status: Open · Asked by Amir Latif on · 0 views
Hello Amir,
Thank you for sharing the Task History details.
We noticed that the two executions received created events from ClickFunnels for the same email address, but with different contact IDs and funnel step IDs. This suggests that ClickFunnels may be sending two separate events for the same email address.
We also noticed errors in the Mailchimp steps: a 404 Resource Not Found error while updating tags and a 400 Member Exists error while adding the subscriber.
To help identify the root cause, could you please check whether the contact was created or submitted through two different funnel steps? Also, please verify that the contact and tag exist in the correct Mailchimp audience, and use an update action if the subscriber already exists.
Since the workflow was working previously, please share the latest Task History IDs for both the successful and failed executions if the issue continues. This will help us investigate the trigger behavior and the subsequent step failures more closely.
