Workflow with Trigger event Facebook Pages - New Comment that includes Facebook Comment-Reply to comment and Facebook Pages-Send a private reply

[Andreas.s.]

Your Task History ID

IjU3NjUwNTZjMDYzZjA0MzY1MjY4NTUzYzUxMzI1MTZiNTQzMDBmMzgi_pc

Abovementoined workflow is not working properly. Testing to post a Facebook Comment on a Post by the Page specified in the trigger and rest of the workflow.

Workflow is not running properly.

Can you please help?

Task ID only for reference. Problem seems to be with the workflow itself.

Thank you.

 

[ArshilAhmad]

Hi @Andreas.s.,

Could you please specify the exact route and step where you are encountering the issue?

Also, check out the video shared below, which might assist you in setting up the workflow.

 

[Andreas.s.]

Hi @Andreas.s.,

Could you please specify the exact route and step where you are encountering the issue?

Also, check out the video shared below, which might assist you in setting up the workflow.

It seems that when testing - I post a comment under a Facebook post of the page and the FB Page / FB Comments steps don't run.

Obviously the router and filter functions work, the Chatgpt steps also should work as I have been using the same setup in other workflows.

In the workflow - if you can access it: After the first Router step there is a next router step for customer / non customer after which there are Facebook Page / Facebook Comment Pabbly Connect App steps in specific routes.

You will find them under the path:

Route 1 - No Negative comment Route 2 - Customer Route 1 - Civil​

and:

Route 1 - No Negative comment Route 2 - No customer​

If you could help me trouble shoot the Facebook App steps it would be greatly appreciated. Thank you.

 

[Andreas.s.]

It seems that when testing - I post a comment under a Facebook post of the page and the FB Page / FB Comments steps don't run.

Obviously the router and filter functions work, the Chatgpt steps also should work as I have been using the same setup in other workflows.

In the workflow - if you can access it: After the first Router step there is a next router step for customer / non customer after which there are Facebook Page / Facebook Comment Pabbly Connect App steps in specific routes.

You will find them under the path:

Route 1 - No Negative comment Route 2 - Customer Route 1 - Civil​

and:

Route 1 - No Negative comment Route 2 - No customer​

If you could help me trouble shoot the Facebook App steps it would be greatly appreciated. Thank you.

But right now, from the workflow history, it looks like the workflow is not triggered at all when I comment a FB post that is relevant and which should trigger the workflow. Kindly help.



Another question that came up: In the workflow I am sure to have set up the App: Facebook Pages, Event: Send Private Reply steps correctly (might need to adjust message formatting only).

But for the App: facebook comments, Event: reply to comment steps included in the workflow - I can't set a correct value for "Post ID" field (see screenshot attached).

 

[Preeti Paryani]

Hello @Andreas.s.,

As per the workflow task history, the workflow was triggered 3 times. Please refer to the attached screenshot for reference.

To investigate further, could you kindly provide us with the details for the Facebook comments where the workflow did not trigger, along with screenshots or a screen recording?

But right now, from the workflow history, it looks like the workflow is not triggered at all when I comment a FB post that is relevant and which should trigger the workflow. Kindly help.

Additionally, let us know where you have configured this step (inside which route) and specify any formatting adjustments you are looking to make. This information will help us assist you more effectively.

Another question that came up: In the workflow I am sure to have set up the App: Facebook Pages, Event: Send Private Reply steps correctly (might need to adjust message formatting only).

 

[Andreas.s.]

Hello @Andreas.s.,

As per the workflow task history, the workflow was triggered 3 times. Please refer to the attached screenshot for reference.

View attachment 51400

To investigate further, could you kindly provide us with the details for the Facebook comments where the workflow did not trigger, along with screenshots or a screen recording?


Additionally, let us know where you have configured this step (inside which route) and specify any formatting adjustments you are looking to make. This information will help us assist you more effectively.

Looking into it and will get back to you with more info.

One other question:

Is there a way to export all Pabbly Connect Workflow data to a Text document for storing information user side? Anything like that?

 

[Preeti Paryani]

Hello @Andreas.s.

Currently, there isn’t a built-in functionality in Pabbly Connect to export all workflow data to a text document for local storage. However, if such a feature becomes available in the future, we’ll be sure to let you know.