Hi I notice that you are been charging me twice to the same account and the same email? why is that? and I dont know for how long this is happening? Can you please check and refund me I just want one account. Is not make sense that I have been charging to the same account twice. My account is [email protected]
-
Instructions to Ask a Question
For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.
We offer seven comprehensive applications designed to help you efficiently manage and grow your business:
- Pabbly Connect
- Pabbly Subscription Billing
- Pabbly Email Marketing
- Pabbly Form Builder
- Pabbly Email Verification
- Pabbly Hook
- Pabbly Chatflow
Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.
🚀 Exclusive Lifetime Offers 🚀
We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:
- 🔥 Pabbly Connect — Lifetime Access for $249 — View Offer
- 🔥 Pabbly Subscription Billing — Lifetime Access for $249 — View Offer
- 🔥 Pabbly Chatflow — Lifetime Access for $249 — View Offer
Make a one-time investment and enjoy the advantages of robust business management tools for years to come.
You are charging me twice to the same account and the same email
- Thread starter Jorge
- Start date
Hello @Jorge,
Thanks for reaching out.
The subscriptions you’re referring to were purchased in 2023 and renew monthly. Each contributes 12,000 tasks, giving you a total of 24,000 tasks per month. As per our review, over 20,000 tasks have already been used this month, indicating both plans are actively supporting your usage.
If you still wish to cancel one of the plans, you can do so before the next renewal to avoid further charges. Please note that since these plans were purchased before our task limit update, your current Tier 1 plan provides 12,000 tasks per month. Re-purchasing it now would provide only 10,000 tasks.
You can follow this thread for cancellation steps: https://forum.pabbly.com/threads/ho...l-for-a-pabbly-subscription.14313/#post-67155.
Thanks for reaching out.
The subscriptions you’re referring to were purchased in 2023 and renew monthly. Each contributes 12,000 tasks, giving you a total of 24,000 tasks per month. As per our review, over 20,000 tasks have already been used this month, indicating both plans are actively supporting your usage.
If you still wish to cancel one of the plans, you can do so before the next renewal to avoid further charges. Please note that since these plans were purchased before our task limit update, your current Tier 1 plan provides 12,000 tasks per month. Re-purchasing it now would provide only 10,000 tasks.
You can follow this thread for cancellation steps: https://forum.pabbly.com/threads/ho...l-for-a-pabbly-subscription.14313/#post-67155.
Similar threads
