Zoho CRM Contact Fields are not showing in Pabbly Connect in order to map to them.

[LarryD]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZkMDYzNTA0MzU1MjZhNTUzMjUxMzci_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I am trying to map to my Zoho CRM Contact fields but only a limited set of fields are showing in Pabbly Connect Action dialog. There seems to be no rationale for the ones that do show. As a result, I am not able to properly map to my Contact fields in Zoho CRM.

I tried the same flow in Zapier and the correct fields are available for mapping. Apparently Pabbly is not getting a usable refresh of fields.

 

[Preeti Paryani]

Hello @LarryD,

Upon reviewing your setup, it appears that you are currently using the Create Contact action. We recommend switching to Zoho CRM: Insert/Update Record with Assignment Rule, as this action supports fetching and mapping custom fields correctly.

Once you select this action, you should be able to view and map the required custom fields without any issues. Please try this approach and let us know if you are still unable to locate the custom fields, and we will be happy to assist you further.

 

[LarryD]

Yes, this seems to work.. just curious as to why the Create Contact option doesn't work.. it would seem the obvious choice.

 

[Preeti Paryani]

Hello @LarryD,

Thank you for sharing your concern.

We understand that Create Contact would be the natural choice when creating a new contact. However, at present, the Insert/Update Record with Assignment Rule action is the updated action, which is why the custom fields are available there.

That said, we completely understand your point. We will escalate this feedback to our team and request them to update the other relevant actions as well, so users do not face similar limitations going forward.

Please let us know if you need any further assistance in the meantime.