Zoho CRM insert record

[PaintMyWalls]

Your Task History ID

IjU3NjAwNTZlMDYzNzA0MzE1MjZmNTUzMzUxMzA1MTY1NTQzNCI_3D_pc

I have an insert record step in a web lead workflow

the leads are not getting added to CRM

I have removed duplicate validation on the website, but still having this error

 

[PaintMyWalls]

Can somebody please respond to this?

 

[Pabblymember11]

Hey @PaintMyWalls

As we can see from your error message, we can see that you have missed passing the "Duplicate Check Fields" field in the action step to check whether the lead data needs to check with what entity.

So, kindly pass the "Duplicate Check Fields" field in your action step once and then try again.

 

[PaintMyWalls]

I don't need any duplicate check values

 

[PaintMyWalls]

Also CRM there is no duplicate check, how to bypass this

 

[PaintMyWalls]

All Leads have stopped coming to CRM help me fix this, impacting the business badly

 

[PaintMyWalls]

We are creating leads manually now

 

[PaintMyWalls]

It has been almost 3 hours since the query, how can a business function with this kind of support? how many more messages do you need to get a resolution? there is not even a call/chat support we all have to message a wait until you feel like responding.

 

[Pabblymember11]

Do you want to only create the lead or update the field?

 

[PaintMyWalls]

create a new lead, but as the CRM has many new fields that don't show up on 'create lead" so I am using insert record

 

[Pabblymember11]

We have made a slight change in the action step and it should work in your Zoho CRM accordingly.

 

[PaintMyWalls]

Checking at my end

 

[PaintMyWalls]

This is et across multiple flows should I change anything in each of them?

 

[Pabblymember11]

Kindly pass the Email in the Duplicate Check Fields and pass the empty field in the none provided field.