Zoho SalesIQ - Conversation access

[JustinPM123]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzMzA0MzU1MjY1NTUzMzUxM2Ei_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I'm trying to create a Workflow that can get the Conversation info from a SalesIQ closed/ended chat and put it into a Zoho CRM record. However, the information provided by the SalesIQ > Workflow > Webhook does not give any access to the Conversation data itself, just the initial 'question'. The webhook provides the Conversation ID, but I am having trouble finding the best way to use this ID to access the Conversation transcript URL or the Conversation transcript data.

Can someone please point me in the right direction?

Thank you,

Justin M.

 

[ArshilAhmad]

Hi @JustinPM123,

Webhook by Pabbly trigger is based on descriptive webhooks, and we don’t have any control over the data that the source application sends. We simply provide a webhook and display the data received from the source application. Therefore, the conversation transcript doesn’t appear to be coming from your source application.

It seems Zoho SalesIQ has an endpoint that you can use to fetch the conversation details:
https://www.zoho.com/salesiq/help/developer-section/get-conversation-details-v2.html

If you want this endpoint to be added to the Zoho SalesIQ action application, you can submit your request on our dedicated platform:
https://pabbly.featureos.app/b/Integration-Request

Our integrations team will review your request and, if possible, add the desired action event to Pabbly Connect.