Webhook receives all data but not all data is available in action steps.

[Sanji_tl]

My webhook receives the complete workload successfully.
As of recent when I checked action steps like text formatter or Bigin App (Create Contact for example) when trying to map fields to data received via webhook, the data is not available. Meaning that I can only see half or less of the data brought in my the webhook.

Why is this happening, It was not like that when I built my workflow before.

Can anyone help me ?

 

[ArshilAhmad]

Hi @Sanji_tl,

Could you please make a short screen recording showing the issue you are encountering? Also, share the Workflow URL where you're facing this issue.

 

[Sanji_tl]

Hi!
Thank you for your reply.
You can see in the video the webhook payload is big and then when I try to acces it via the action step I can only choose from a limited workload.
That was not like that before.
The same happens in other action steps like text formatter.

 

[Preeti Paryani]

Hello @Sanji_tl,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[Sanji_tl]

Pabbly

connect.pabbly.com

 

[Sanji_tl]

Same now happens with my newly created action step for Bigin App "create pipeline record with custome fields".
At first I could choose to map from the entire workload of the webhook. Now suddenly more than half of the workload disappeared.

 

[Sanji_tl]

This Issue is now disrupting all my workflows and subsequently all our work. What is going on?? Why is half the workload disappearing resulting to multiple erros and empty data fields!

 

[Preeti Paryani]

Hello @Sanji_tl,

We’ve escalated the concern to our technical team for further review. Please allow us some time to investigate the issue. We’ll get back to you with an update as soon as we have more information.

 

[Sanji_tl]

Hello @Sanji_tl,

We’ve escalated the concern to our technical team for further review. Please allow us some time to investigate the issue. We’ll get back to you with an update as soon as we have more information.

Thank you for your reply.
I hope they will have some answers for me because my work is no really getting disrupted because of this sudden error.
My workflows can not run properly.

I hope to hear from you soon.

 

[Preeti Paryani]

Hello @Sanji_tl,

Thank you for your patience.

We’re glad to inform you that the issue you were facing during the data mapping stage has now been resolved. The trigger response and data mapping should work as expected.

Please test the workflow again and let us know if you encounter any further issues. We’ll be happy to assist.

 

[Sanji_tl]

Hello @Sanji_tl,

Thank you for your patience.

We’re glad to inform you that the issue you were facing during the data mapping stage has now been resolved. The trigger response and data mapping should work as expected.

Please test the workflow again and let us know if you encounter any further issues. We’ll be happy to assist.

Thank you Preeti! It seems like its working.

I wanted to ask about a different problem I am encountering. Please refer to the SC attached. I sometimes get the error message you can see.
Could you help me understand why? This just happens sometimes. Thank you!

 

[ArshilAhmad]

We couldn't find any screenshots in the message you shared above. Could you please share them again? Also, kindly provide the Task History ID where you encountered the errors.