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Recent content by Genio

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    whatsapp to google sheets no longer working

    Edit: The issue fixed it self, but can i please know what caused this. Thank you Hi one hour ago my messages on whatsapp stopped appearing, when i checked the task history. I found the webhook response i was getting looks different than what i usually get. I tried to redo the webhook link and...
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    whatsapp api to firebase updating fields problem

    Hello i have a webhook from whatsapp api, that i want to store in firebase. I have a collection named responses, and in each document i have 4 fields (Messege, Number, Response, Status) The only problem is that whatsapp only sends one thing per webhook response. So, if some one sent a message i...
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    Pabbly connect subscription cannot cancel.

    Hi I subscribe to pabbly whenever i need to use the service, but lately i have noticed that pabbly keeps trying to bill my card even thought i am not subscribed I checked and i have 2 orders even thought i am not using the service. I tried to cancel but it's not letting me!. Can you please...
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    How to check tickets of event?

    Hello So, in this video we are taught how to create a ticket and a qr code. Question is, how do i make a qr code for each guest? In the video example it shows the qr code connected to pabbly.com. So, each guest will get a QR code for pabbly. How do i make it so each guest receives a different QR...
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    Pabbly connect takes a long time to send a request to whatsapp

    Hi, Unfortunately its a bug from the api itself this a thread from other people facing the same issue https://developers.facebook.com/support/bugs/587271766844244/?join_id=f12ad04dbf8564 -- They are working on fix and it should be fixed shortly
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    Pabbly connect takes a long time to send a request to whatsapp

    Hello, I have been using Pabbly Connect to send messages using the WhatsApp API, and it has always been sending the messages immediately. However, recently, for the past week, I have noticed that after I click "send & save," it takes one hour for the message to reach my phone. I tried sending a...
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    Changing display name on whatsapp api

    Hey @Arshita No, i want to change my display name in the WhatsApp business api. I already added a name and its not letting me even thought the name is approved. As you can see in the picture the new name is approved but i dont know how to change it
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    Changing display name on whatsapp api

    Hello i just applied to change my whatsapp api name and the new name got approved. How can i use the new name now?
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