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Recent content by Qi_40

  1. Q

    Exports taking a long time - days

    Thanks it looks like it is working now. I received about 7 emails at the same time. It must have been blocked somewhere
  2. Q

    Exports taking a long time - days

    Thanks for your reply. That may be but I tried to export about 280 records at least 7 times yesterday and received no emails to download the export so I think there may be a problem.
  3. Q

    Exports taking a long time - days

    Hi Mukesh Data Exports are again taking extremely long can you please take a look id there may be a problem?
  4. Q

    Cohort retention report

    Hi @abular I created a feature request, if you would still like the report please consider voting for it
  5. Q

    Is there a way to export Cancel Reason answers?

    Is there a way to export the reasons subscribers gave when they cancelled a subscription - the Cancel Reason field? For example: Select all Non Renewing or Cancelled subscriptions and export them. At the moment the Cancel Reason text is not included in the export.
  6. Q

    Exports taking a long time - days

    I think there may be a problem with the exports if the data is filtered. For example when I try to export the last 50 Status = Paid customers. I receive no export email.
  7. Q

    Exports taking a long time - days

    Okay I will take a look but I am not sure that is the problem. For example today I received an email of an export a few days ago and of the 50 records selected the downloaded file contained only 15 records
  8. Q

    Exports taking a long time - days

    Can someone please look into this problem - Customer exports DO NOT work
  9. Q

    Exports taking a long time - days

    Customer exports do not seem to be working - can you please have a look?
  10. Q

    Price increase

    Hi We would like to implement a price increase. How do we do this? Just go into each product and increase the price, for example from $10 to $15? On the next renewal will the new amount be charged to the customer automatically? Thanks
  11. Q

    Exports taking a long time - days

    Thanks they seem to arrive within a few minutes now
  12. Q

    Exports taking a long time - days

    My exports from 22-03-2023 finally arrived on 28-03-2023, 6 days later! I would really appreciete it if someone answers this question and or looks into making the time shorter.
  13. Q

    Exports taking a long time - days

    When I recently exported payments or subscriptions CSV files and it took days for me to get an email that the download is available. Is this normal? The exports were around 300 items so not too large.
  14. Q

    Subscription export columns change

    Any news on this question?
  15. Q

    Subscription export columns change

    Can someone please answer this question?
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